As the majority of our solutions quickly become mission critical to our user 
group, GlobalTrak is committed to the provision of initial and ongoing support for 
our bespoke systems and product solutions.

Our standard offering provides 3rd line telephone support to both our 
direct customers and partner reseller organisations.  Separate arrangements for 
customers who have specific needs that fall outside the scope of this standard 
service can be negotiated individually as required.

Help Desk Arrangements:

• The Help Desk is maintained by a team of experienced support personnel and available between 0900 - 1700 hours Mon-Fri local time, excluding Public Holidays.
   
• The service the team provides is underpinned by a detailed set of procedures and customer specific service level agreements, so that our responses are tailored to meet business needs.

• All contact with or from the help desk is recorded and a full audit trail is maintained, monitored and reviewed.  This ensures we consistently meet the needs of our customers in a timely fashion. 

• A clear escalation path is defined for all parties involved, so that in the event of any difficulty or unusual circumstances, the correct resources and level of decision making can be applied quickly.

Registered users can download and view our standard support services contract by visiting our download section HERE 

If you have not already registered but would like to do so then please CLICK HERE.

For more detailed information about our service levels and procedures, please CONTACT US